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We are always happy to answer questions from players and
visitors through our dedicated multi-lingual customer service
center. To help provide more information as quickly as possible,
we've collected some of the most frequently asked questions and
offer the answers online.
Please select the category for a list of questions, then
choose your question. If your question is not listed or you need
additional information, please let us know what you need by
contacting our Player Support team through email or online
forms. We're always happy to serve you!
Player Support Team
FAQ Table of Contents
Questions Regarding Bonus (Get $30
Free)
How do I get the $30 Bonus?
What are the terms of your Bonus offer?
Questions Regarding Credit Card
Verification Code
What is the Verification Code?
Where can I find the Verification Code?
How does the Verification Code protect me?
Is it safe for me to provide my Verification Code on your
form?
What if I can't read part of the Verification Code?
What if my card doesn't have a Verification Code?
Will my Verification Code ever change?
General Questions
I am from the USA, can I play in your casino?
What are my odds of winning at the Casino?
How do I know I can trust you?
I have a question about the rules for one of your games.
Questions Regarding Financial
Transactions
How do I know the transactions are secure?
Which payment methods may I use to purchase chips?
How do I withdraw money ("cash-out") from my Casino Account?
How will I receive the winnings that I have cashed-out?
Questions Regarding Technical
Support
How do I download your games?
How do I remove the Casino software?
I try to login but keep getting an invalid password message.
Questions Regarding Your Casino
Account
How do I get my own Casino Account?
I wish to close out my Casino Account.
What happens if I lose or forget my password?
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